Question 1

Are sales invoices in Snad ZATCA-compliant?

Accepted Answer

Yes, Snad issues electronic invoices compliant with ZATCA Phase 2: XML, digital signature, QR Code, and direct integration with the Fatoora platform — without any add-ons or customization.

Question 2

Can I create quotes and convert them to invoices?

Accepted Answer

Yes, Snad supports the full sales cycle: quote → sales order → invoice → delivery note → collection — with one-click conversion and no re-entry.

Question 3

Does Snad support partial payment collection?

Accepted Answer

Yes, you can record partial payments on invoices and track remaining customer balances along with due dates and accounts receivable reports.

Question 4

Can I manage different prices for different customers?

Accepted Answer

Yes, Snad supports multiple price lists: assign custom pricing per customer or customer group, with automatic invoice- or item-level discounts.

Question 5

How does the sales module connect with inventory and accounting?

Accepted Answer

Every sales invoice automatically deducts from inventory and creates an accounting entry — no manual step required. Revenue and AR reports update in real time.

Question 6

Does the invoice reach the customer from the system, or do I print and send it myself?

Accepted Answer

Snad emails the invoice to your customer the moment you issue it, and quotes reach them the same way — no printing, no manual attachments. It works on every plan at no extra cost. A copy of everything sent stays in the system, so you always have a record to point to if a customer queries something later.

Question 7

How is VAT calculated on a sales invoice?

Accepted Answer

Snad applies the 15% standard VAT rate automatically to the invoice lines, and the amount appears on the printed invoice, in the XML file, and in the QR code. The same figures flow into the VAT report in accounting, ready to file. When you issue a credit note for a return, the tax is reversed along with the amount.

Question 8

Can I sell from more than one warehouse or branch?

Accepted Answer

Yes. Inventory in Snad supports multiple warehouses with independent balances, and each sales invoice draws down the warehouse named on it rather than one pooled figure. POS sales deduct from their own branch stock, then appear alongside sales invoices in the same revenue reports and a single general ledger — no manual consolidation.

Question 9

What do I do when a customer returns goods after the invoice was issued?

Accepted Answer

You raise a sales return invoice linked to the original one. The quantity goes back to the warehouse, a ZATCA-compliant electronic credit note is issued, and the accounting entry is reversed automatically. The customer's balance and your receivables update the same moment, and the reason for the return stays on the document for later review.

Question 10

Does the sales system work offline?

Accepted Answer

Snad is a cloud system that runs in the browser, so issuing sales invoices needs a connection. The POS app is the exception: it keeps selling offline when the internet drops, then syncs those transactions to inventory and accounting once you are back online. Nothing is installed on the machine, so you can open your account from any device or branch.

Sales App

A complete sales cycle from quote to collection

View and Create Sales Invoices

View Return Invoices and Create Returns

Key Features

The full sales cycle with no re-entry

A complete sales cycle from quote to collection

Available on every plan

Frequently asked questions about the sales system

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