# How to review and refund POS orders in Snad

To review POS orders in Snad ERP, open **POS**, then **Orders**. Search by document number, date or customer, then open an order from its menu to see its products and totals. From the same menu you print the order or refund it.

## Before you start

- At least one order, which appears after you sell at the register ([how to sell at the point of sale](https://www.snad.io/en/guide/sell-at-pos)).
- Permission to view POS orders. To refund you also need permission to create order refunds ([roles and permissions](https://www.snad.io/en/guide/roles-permissions)).

## Steps

1. **Open the Orders page.** In the sidebar, choose **POS**, then **Orders**. A list opens with every sale registered at the register. [Details](https://www.snad.io/en/guide/pos-orders#adv-list)

   ![The POS group in the Snad sidebar with the Orders link](https://www.snad.io/images/guide/pos-orders/nav-en.webp)

   Image key: (1) **POS** in the sidebar · (2) **Orders**

2. **Find the order.** Type the order number in the **Document no.** field, or pick a date, a **Customer** or a **Salesman**. **More filters** narrows the list further. [Details](https://www.snad.io/en/guide/pos-orders#adv-filters)

   ![The filter bar on the Orders page: document number, date, customer, salesman and more filters](https://www.snad.io/images/guide/pos-orders/filters-en.webp)

   Image key: (1) The **Document no.** field · (2) The **Pick a date** button · (3) The **More filters** button

3. **Read the order row.** Each row shows the **Invoice number**, the date, the customer, the payment method and the **Total**. The **Status** column reads **Completed**, **Partial refund** or **Refunded**. [Details](https://www.snad.io/en/guide/pos-orders#adv-list)

   ![The orders table in Snad with a completed order showing its number, total and status](https://www.snad.io/images/guide/pos-orders/list-en.webp)

   Image key: (1) The **Invoice number** · (2) The **Total** · (3) The **Status** (**Completed**)

4. **Open the order details.** Press the three-dots button at the end of the row to open the **Actions** menu. Choose **View order**, press the row itself, or choose **Print**. [Details](https://www.snad.io/en/guide/pos-orders#adv-print)

   ![The order row's actions menu open with view order, print and refund order](https://www.snad.io/images/guide/pos-orders/menu-en.webp)

   Image key: (1) **View order** · (2) **Print** · (3) **Refund order**

5. **Read the products and totals.** The **View order** drawer shows the **Main information**, then the **Products** with their quantities, and a totals summary at the bottom. It is read-only.

   ![The view order drawer with the main information, the products list and the totals summary](https://www.snad.io/images/guide/pos-orders/details-en.webp)

   Image key: (1) **Main information** · (2) **Products** · (3) The totals summary

6. **Refund the order.** From the menu choose **Refund order**. It opens with **Return all products** on. To return only part, switch it off and set each product's quantity, then press **Save**. [Details](https://www.snad.io/en/guide/pos-orders#adv-refund)

   ![The refund order drawer with the return all products switch, a product card and the Save button](https://www.snad.io/images/guide/pos-orders/refund-en.webp)

   Image key: (1) The **Return all products** switch · (2) The **All quantity** checkbox · (3) The **Save** button

## Messages that block saving

| Message | Cause | Fix |
|---|---|---|
| You can't return the invoice because the return period has expired | The order is older, in days, than the return period set, so the Save button disappears from the drawer. | Raise the return period in the POS settings, then open the drawer again ([set up the point of sale](https://www.snad.io/en/guide/pos-settings)). |

## Advanced details

### What the list shows

The list shows sales registered at the point of sale, and orders from a connected online store (connect Salla, connect Zid).

The **Order type** column (dine in, takeaway or delivery) shows only when the order type switch is on in the [POS settings](https://www.snad.io/en/guide/pos-settings).

The **Operations** option in the menu opens the order's **Accounting operations**: its entries with account, debit and credit. For totals see [sales reports](https://www.snad.io/en/guide/sales-reports).

### The hidden filters

The **More filters** button holds four filters: warehouse, branch, payment method and status.

Payment method takes **Cash**, **Card**, **On credit** and **Transfer**. Status takes **Completed**, **Refunded** and **Partial refund**.

To clear every filter press **Reset filters**.

### Reprint the receipt of a past order

**Print** in the row menu prints the order's receipt with your print template, so you don't [reopen the session](https://www.snad.io/en/guide/open-pos-session) (completed orders count in your session's amounts when you [close it](https://www.snad.io/en/guide/close-pos-session)).

To change how the receipt looks, see [set up printing](https://www.snad.io/en/guide/print-settings) or [design a print template](https://www.snad.io/en/guide/print-template-builder). To pair a receipt printer, see [set up the point of sale](https://www.snad.io/en/guide/pos-settings).

### Refunds and their record

After you save, the order's status changes to **Refunded** or **Partial refund**, and the menu option becomes **Refund record**.

In the **Refund record** you can **Print** the return receipt. A user with permission to delete refunds also sees **Delete**, which sets the order back to **Completed**.

To return a regular sales invoice, not a register sale, see [create a sales return](https://www.snad.io/en/guide/create-sales-refund).

## Common questions

### Why don't I see the refund order option?

The **Refund order** option shows only to users with permission to create order refunds. Ask your account admin to turn it on ([roles and permissions](https://www.snad.io/en/guide/roles-permissions)).

### How many days can I refund an order after the sale?

The period is what you set in **Allow order returns within a specified period (days)** in the [POS settings](https://www.snad.io/en/guide/pos-settings). After it, a message blocks the save.

### Can I refund only some of the products?

Yes. Leave **Return all products** off and set the quantity on each product. The order's status becomes **Partial refund**.

### How do I print the receipt of an old order?

Find the order by its number, then from the **Actions** menu choose **Print**.

## Read next

- [Sell at the point of sale](https://www.snad.io/en/guide/sell-at-pos) — Sell from the Snad POS screen: find the product, set the quantity, pick the customer and payment method, then save the invoice. Five steps.
- [Close a POS session](https://www.snad.io/en/guide/close-pos-session) — Close a POS session in Snad: press End the session, check the cash, card and cash difference, then save and review it. Four steps with screenshots.
- [Create a sales return](https://www.snad.io/en/guide/create-sales-refund) — Create a sales return in Snad: pick the invoice, set the quantity to return, check the total and save. Six steps with screenshots, plus partial returns.
- [Set up the point of sale](https://www.snad.io/en/guide/pos-settings) — Set up the point of sale in Snad: business sector, selling rules, payment methods, order type, printer and WhatsApp. Eight short steps with screenshots.
- [Open a POS session](https://www.snad.io/en/guide/open-pos-session) — Open a point-of-sale session in Snad: pick the session, check branch, salesman and warehouse, and enter the till cash. Four short steps with screenshots.
- [Set up printing](https://www.snad.io/en/guide/print-settings) — Set up how your documents print in Snad: create a template, make it active for a document type, and return to the default design anytime. Five short steps.
- [Snad point of sale software](https://www.snad.io/en/pos) — A fast register for shops and restaurants in one place.

[Open this screen in Snad](https://app.snad.io/dashboard/sales/pos/orders)

- **URL:** https://www.snad.io/en/guide/pos-orders
- **Last reviewed:** 2026-11-04

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