# How to view customer aging in Snad

To view customer aging in Snad ERP, open **Reports**, then **Customers aging** in the **Sales** card. For each customer read the **0–30**, **31–60**, **61–90** and **90+** bands, then **Total** and **Overdue**. To dig into one customer, click the row to open the statement.

## Before you start

- Customers who owe on credit [sales invoices](https://www.snad.io/en/guide/create-sales-invoice) ([add a customer](https://www.snad.io/en/guide/create-customer)).
- Permission to view the accounting reports for your user, because the report reads account balances ([roles and permissions](https://www.snad.io/en/guide/roles-permissions)).

## Steps

1. **Open the customers aging report.** In the sidebar choose **Reports**, then press **Customers aging** in the **Sales** card. Or type its name in **Search reports...**.

   ![The Snad reports page with the Sales card and its Customers aging link](https://www.snad.io/images/guide/customers-aging/nav-en.webp)

   Image key: (1) The **Sales** card · (2) **Customers aging**

2. **Read each customer's age bands.** Each row is a customer. **0–30**, **31–60**, **61–90** and **90+** split what the customer owes by the days since each amount was dated. **Grand total** covers all customers.

   ![The customers aging table with the customer name, the four age bands and the grand total under it](https://www.snad.io/images/guide/customers-aging/table-en.webp)

   Image key: (1) **Name** · (2) The first band, **0–30** · (3) The last band, **90+** · (4) **Grand total**

3. **See who is late paying.** **Total** is the sum of the bands, and **Overdue** is what passed the **Payment terms** (30 days if you did not set them). **Credit balance** is a payment above what is due, and **Oldest due** is the date of the oldest open amount. [Details](https://www.snad.io/en/guide/customers-aging#adv-terms)

   ![The Total, Overdue, Credit balance, Oldest due and Payment terms columns in the customers aging report](https://www.snad.io/images/guide/customers-aging/status-en.webp)

   Image key: (1) **Overdue** · (2) **Credit balance** · (3) **Oldest due** · (4) **Payment terms**

4. **Find one customer.** Press **Customer**, type the name in **Search**, tick it, then press **Apply**. Only the customers you ticked stay in the report.

   ![The customer list open in the aging report with one customer ticked](https://www.snad.io/images/guide/customers-aging/filter-en.webp)

   Image key: (1) Search by customer name · (2) A ticked customer · (3) The **Apply** button

5. **Open the customer's statement.** Click anywhere on the customer's row and the **Customer statement** opens straight away. If you have [permission](https://www.snad.io/en/guide/roles-permissions) to open the customers page, the name is a link to that page.

   ![A single customer row in the aging report with its name as a link](https://www.snad.io/images/guide/customers-aging/row-en.webp)

   Image key: (1) The customer name, a link to the customer's page · (2) Click the row to open the statement

## Messages that block saving

| Message | Cause | Fix |
|---|---|---|

## Advanced details

### How payment terms and overdue are worked out

The **Payment terms** come from the customer's data (**Payment terms (days)**), and if none is recorded the terms are 30 days ([add a customer](https://www.snad.io/en/guide/create-customer)).

Ages come from the customer's ledger, not from the invoices: every payment settles the oldest amount due first, whether or not you linked it to an invoice ([receipt voucher](https://www.snad.io/en/guide/create-receipt-voucher)).

## Common questions

### Who appears in the customers aging report?

Customers with an open amount due or a **Credit balance**. A customer who has paid everything and has no credit does not appear in the report.

### What is the difference between Total and Overdue?

**Total** is everything the customer owes now. **Overdue** is the part older than the **Payment terms** recorded for that customer.

### Can I pick a date for the report?

No. The report shows the ages up to today and has no period filter. To go back to the entries of a given period, open the [customer statement](https://www.snad.io/en/guide/customer-statement).

### Can I export the aging to Excel?

Yes. Press **More**, then **Export** or **Print**, as in the other reports ([view sales reports](https://www.snad.io/en/guide/sales-reports)).

## Read next

- [View a customer statement](https://www.snad.io/en/guide/customer-statement) — View a customer statement in Snad: pick the customer, read the balance aging, set the period, then print, export or send it. Five steps with screenshots.
- [Create a receipt voucher](https://www.snad.io/en/guide/create-receipt-voucher) — Create a receipt voucher in Snad: pick the receiving account and the paying accounts, enter the amounts and payment method, then save. Six short steps.
- [Add a customer](https://www.snad.io/en/guide/create-customer) — Add a customer in Snad: name, phone, address, tax details and payment terms, then save. Five short steps with screenshots, plus the Excel import.
- [View sales reports](https://www.snad.io/en/guide/sales-reports) — Open the sales invoices report in Snad, set the period and customer, read the totals and items, then export or print it. Seven steps with screenshots.
- [Create a sales invoice](https://www.snad.io/en/guide/create-sales-invoice) — Create a sales invoice in Snad: pick the customer, add products, choose the payment method and save. Seven short steps with screenshots, plus credit sales.
- [Create a role and set its permissions](https://www.snad.io/en/guide/roles-permissions) — Create a role in Snad and choose what its holders can see and do in each group, then assign it to users. Six short steps with screenshots.
- [Snad accounting software](https://www.snad.io/en/accounting) — Receivables, entries and reports from one ledger.
- [Snad sales software](https://www.snad.io/en/sales) — Invoices, quotations and sale orders in one place.

[Open this screen in Snad](https://app.snad.io/dashboard/reports/sales/customers-aging)

- **URL:** https://www.snad.io/en/guide/customers-aging
- **Last reviewed:** 2026-11-04

---
## About the publisher
**Snad (سند)** — a private Saudi software company
based in Madinah, founded 2025. Legal form: Sole proprietorship.
Commercial registration: 7038154642
VAT number: 310959226500003
Only official domain: snad.io
> Snad is a private commercial business-management platform. It is not a
> government body, not a bank, and not a government services portal, and it
> is not affiliated with any government entity. Any site or app with a
> similar name is unrelated to Snad.