# How to create a purchase return in Snad

To create a purchase return in Snad ERP, open **Purchases**, then **Return**, and press **Create return**. Pick the invoice from the **Invoice list**, set the quantities going back, then choose the **Payment method** and press **Save**.

## Before you start

- A Snad account, with the Purchases app in your plan, and [permission](https://www.snad.io/en/guide/roles-permissions) to create purchase returns for your user.
- A saved purchase invoice to return from: [how to create a purchase invoice](https://www.snad.io/en/guide/create-purchase-invoice).

## Steps

1. **Open the returns screen.** In the sidebar, choose **Purchases**, then **Return**, and press **Create return** above the list. [Details](https://www.snad.io/en/guide/create-purchase-refund#adv-access)

   ![The Snad purchase returns list with the Create return button above it](https://www.snad.io/images/guide/create-purchase-refund/nav-en.webp)

   Image key: (1) **Return** in the sidebar · (2) The **Create return** button

2. **Pick the purchase invoice.** Press the **Invoice list** and choose the number of the [invoice](https://www.snad.io/en/guide/create-purchase-invoice) you are returning from. The supplier name shows beside each number. [Details](https://www.snad.io/en/guide/create-purchase-refund#adv-multi-return)

   ![The purchase invoice list open on the return form, with invoice numbers and supplier names](https://www.snad.io/images/guide/create-purchase-refund/invoice-open-en.webp)

   Image key: (1) The **Invoice list** field · (2) An invoice number and its supplier

3. **Check the supplier and warehouse.** Snad fills in the **Supplier** ([the supplier](https://www.snad.io/en/guide/create-supplier)) and **Warehouse** from the invoice, and both are read-only. The invoice's prices, discount and [tax](https://www.snad.io/en/guide/tax-settings) carry over to the return.

   ![The return form after picking the invoice, with the supplier and warehouse filled in from it](https://www.snad.io/images/guide/create-purchase-refund/filled-en.webp)

   Image key: (1) The chosen invoice number · (2) The invoice **Supplier** · (3) The invoice **Warehouse**

4. **Return every product.** The **Return all products** switch starts on, so each line is filled with everything **Available**, and **All quantity** is ticked. [Details](https://www.snad.io/en/guide/create-purchase-refund#adv-multi-return)

   ![The return lines after picking the invoice, with the Return all products switch and available quantities](https://www.snad.io/images/guide/create-purchase-refund/lines-en.webp)

   Image key: (1) The **Return all products** switch · (2) The quantity **Available** to return · (3) The returned **Quantity** · (4) The line's **All quantity** box

5. **Or return part of it.** To return only part, turn **Return all products** off so the quantities drop to zero, then type the returned **Quantity** on each line. It can't exceed what is **Available**.

   ![A partial return: the switch is off, with a quantity of one on the first line and zero on the second](https://www.snad.io/images/guide/create-purchase-refund/partial-en.webp)

   Image key: (1) The **Return all products** switch, off · (2) The returned **Quantity**

6. **Choose the payment method.** Under **Payment method**, choose **Cash** or **On account**, and check the **Total** in the **Summary**. [Details](https://www.snad.io/en/guide/create-purchase-refund#adv-effects)

   ![The payment method card and the totals summary on the purchase return form](https://www.snad.io/images/guide/create-purchase-refund/payment-en.webp)

   Image key: (1) Payment methods · (2) **Summary**: tax and **Total**

7. **Save the return.** Press **Save**, or **Save & print** to print it right away. The saved return page opens next. [Details](https://www.snad.io/en/guide/create-purchase-refund#adv-after-save)

   ![The Save and Save & print buttons at the top of the purchase return form](https://www.snad.io/images/guide/create-purchase-refund/save-en.webp)

   Image key: (1) The **Save** button · (2) The **Save & print** button

## Messages that block saving

| Message | Cause | Fix |
|---|---|---|
| This purchase invoice has been fully refunded | Every item on the invoice has already been returned in earlier returns. | Pick another invoice from the **Invoice list**. |

## Advanced details

### More than one return on one invoice

You can return from one invoice in several rounds. **Available** shows what is still not returned after earlier returns, and the quantities start from it.

Once everything on an invoice has been returned, the message “This purchase invoice has been fully refunded” shows, and no new return is created from it.

### What a return does to stock and accounts

Saving takes the returned products out of the invoice warehouse's [stock](https://www.snad.io/en/guide/stock-reports), and posts an accounting entry that mirrors the purchase entry.

**On account** lowers what you owe the supplier. **Cash** records the refunded amount in the cash account. An **On credit** purchase invoice picks **On account** for you.

You follow the supplier's balance in the [supplier statement](https://www.snad.io/en/guide/supplier-statement), and pay what is left with a [supplier payment](https://www.snad.io/en/guide/record-supplier-payment).

### After saving: print and delete

After saving, the return page opens, and you print it from there. A saved return can't be edited, since editing isn't offered on its page.

A user allowed to delete purchase returns can delete it from its page. To review your purchases see [purchase reports](https://www.snad.io/en/guide/purchase-reports).

A return sends goods back to the supplier; to document goods that reached you, use a [goods receipt note](https://www.snad.io/en/guide/create-goods-receipt).

### No Create return button?

The button shows only to users allowed to create purchase returns. Ask your Snad account admin to grant it.

If the **Date** field is locked, the purchases setting that allows date changes is off. You find it in the [general settings](https://www.snad.io/en/guide/general-settings).

## Common questions

### How do I return goods to a supplier in Snad?

Open **Purchases**, then **Return**, and press **Create return**. Pick the invoice from the **Invoice list**, set the quantities, then press **Save**.

### Can I return only part of an invoice?

Yes. Turn **Return all products** off and type the returned **Quantity** on each line, within what is **Available**. You can return the rest in a later return.

### Does a purchase return reduce stock?

Yes. Saving takes the returned products out of the invoice warehouse's stock, and posts an entry that mirrors the purchase entry.

### What is the difference between Cash and On account on a return?

**On account** lowers what you owe the supplier, and **Cash** records the refunded amount in the cash account. An on-credit invoice starts on **On account**.

### Can I edit a return after saving it?

No. The saved return page has no edit button, and a user allowed to delete returns can delete it.

## Read next

- [Create a purchase invoice](https://www.snad.io/en/guide/create-purchase-invoice) — Create a purchase invoice in Snad: pick the supplier and warehouse, add products at cost, choose the payment and save. Seven steps with screenshots.
- [View a supplier statement](https://www.snad.io/en/guide/supplier-statement) — View a supplier statement in Snad: pick the supplier, read the balance aging and entries, then print, export or send it. Six short steps.
- [Record a supplier payment](https://www.snad.io/en/guide/record-supplier-payment) — Record a supplier payment in Snad: pick the paying account and supplier, set the amount on its credit invoices, then save. Six short steps.
- [Add a supplier](https://www.snad.io/en/guide/create-supplier) — Add a supplier in Snad: enter the name, trade and bank details, set the payment terms and save. Seven short steps with screenshots, plus auto purchasing.
- [View inventory reports](https://www.snad.io/en/guide/stock-reports) — See your current stock in Snad: quantity and cost per product, filtered by warehouse, then exported or printed. Six short steps with screenshots.
- [Snad purchasing software](https://www.snad.io/en/purchases) — Invoices, returns and purchase orders in one place.
- [Snad inventory software](https://www.snad.io/en/inventory) — Products, warehouses, their stock and cost.

[Open this screen in Snad](https://app.snad.io/dashboard/purchase/refund/create)

- **URL:** https://www.snad.io/en/guide/create-purchase-refund
- **Last reviewed:** 2026-11-04

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