# How to create a new booking in Snad

To create a booking in Snad, open **Bookings**, then **Front desk**, and press “New Booking”. Choose a **Service** and a **Customer**, set the **Date**, press a time under **Pick a time**, then press **Save**. The booking is recorded as pending.

## Before you start

- At least one service and one provider with working hours, linked together ([add a service](https://www.snad.io/en/guide/booking-offerings) and [add a provider](https://www.snad.io/en/guide/booking-resources)).
- Permission to create bookings for your user ([roles and permissions](https://www.snad.io/en/guide/roles-permissions)).

## Steps

1. **Open the front desk.** In the sidebar, choose **Bookings**, then **Front desk**, and press “New Booking” at the top of the page. [Details](https://www.snad.io/en/guide/create-booking#adv-series)

   ![The bookings front desk with the New Booking button at the top of the page](https://www.snad.io/images/guide/create-booking/list-en.webp)

   Image key: (1) **Front desk** in the sidebar · (2) The “New Booking” button

2. **Choose the service.** Open **Service** and choose the [service](https://www.snad.io/en/guide/booking-offerings) you need. The **Price summary** shows the price and [VAT](https://www.snad.io/en/guide/tax-settings) before you pick a time.

   ![The service picker in the booking form with the price summary under it](https://www.snad.io/images/guide/create-booking/service-en.webp)

   Image key: (1) **Service** · (2) **Price summary**

3. **Choose or add the customer.** Open **Customer** and search by name or serial number. If they aren't [registered](https://www.snad.io/en/guide/create-customer), press **Add** inside the list to register them here. [Details](https://www.snad.io/en/guide/create-booking#adv-customer)

   ![The customer list open in the booking form with the Add and Filter buttons and customer names](https://www.snad.io/images/guide/create-booking/customer-en.webp)

   Image key: (1) **Customer** · (2) The **Add** button

4. **Set the provider and date.** Leave **Provider** on “Any Provider” to see every [provider](https://www.snad.io/en/guide/booking-resources) available, or choose one. Then change the **Date** if it isn't today.

   ![The provider and date fields in the booking form](https://www.snad.io/images/guide/create-booking/provider-date-en.webp)

   Image key: (1) **Provider** · (2) **Date**

5. **Press the time you want.** Under **Pick a time**, press the time that suits the customer. Times are grouped by morning, afternoon and evening, and carry the provider's name when several are free. [Details](https://www.snad.io/en/guide/create-booking#adv-no-times)

   ![Available times grouped by morning, afternoon and evening, with one selected](https://www.snad.io/images/guide/create-booking/slot-en.webp)

   Image key: (1) **Pick a time** · (2) The selected time

6. **Add a note if needed.** Write what you need in **Notes**. The note is internal, and the customer reads it only if you turn on **Customer sees this**. [Details](https://www.snad.io/en/guide/create-booking#adv-extra)

   ![The notes field with the Customer sees this switch and a line saying it is internal](https://www.snad.io/images/guide/create-booking/notes-en.webp)

   Image key: (1) **Notes** · (2) The **Customer sees this** switch

7. **Save the booking.** Press **Save** to record the booking as pending on the [front desk](https://www.snad.io/en/guide/bookings-front-desk). Or press **Save & print** to confirm it and issue its invoice straight away. [Details](https://www.snad.io/en/guide/create-booking#adv-pending)

   ![The Save and Save & print buttons at the top of the booking form](https://www.snad.io/images/guide/create-booking/save-en.webp)

   Image key: (1) The **Save** button · (2) The **Save & print** button

## Messages that block saving

| Message | Cause | Fix |
|---|---|---|
| Select Service | No **Service** was chosen before saving. | Open **Service**, choose one, then pick the time again. |
| Select Customer | No **Customer** was set for the booking. | Choose a customer from the list, or register one with **Add**. |
| Pick a time | No time was pressed among the available ones. | Press a time under **Pick a time**, then save. |
| This time is no longer available. Please choose another. | Another user booked the same time before you saved. | The times refresh on their own; press another time and save again. |

## Advanced details

### Booking a recurring series

For sessions that repeat on set weekdays, open **More actions** next to the New Booking button and choose **Session series**. Set the service, customer, **Number of sessions**, **Weekdays** and **Start date**.

The preview lists what will be created and what is skipped because of a conflict, then **Create series**.

### Registering a new customer while booking

The **Add** button inside the customer list opens the same customer form without leaving the booking. The fields are covered in [add a customer](https://www.snad.io/en/guide/create-customer).

### No times are showing

“No available times” means nothing is free for this service on the chosen date. Try another date or provider, and check the provider has working hours that day: a day without shifts counts as closed.

Assign providers on the [service](https://www.snad.io/en/guide/booking-offerings) and set the hours on the [provider](https://www.snad.io/en/guide/booking-resources).

### Meeting link, location details and attachments

Open **Advanced options** to add a **Meeting link** for a remote appointment and **Location details** for an in-person one. Both appear to the customer on their page.

Users with the attachments permission also get an **Attachments** field for a referral letter or consent form.

![The Advanced options section open with the meeting link and location details fields](https://www.snad.io/images/guide/create-booking/advanced-en.webp)

Image key: (1) **Meeting link** · (2) **Location details**

### What happens to the booking after you save

A booking saved with **Save** is “pending”: no invoice and no accounting entry until you confirm it.

**Save & print** confirms it at once and creates its invoice. You can confirm bookings later from the [front desk](https://www.snad.io/en/guide/bookings-front-desk).

## Common questions

### How do I book an appointment for a customer?

Open **Bookings**, then **Front desk**, and press “New Booking”. Choose the service, customer and time, then press **Save**.

### Is the booking confirmed as soon as I save it?

No. **Save** records it as pending, with no invoice. **Save & print** confirms it and creates the invoice straight away.

### Does the customer see the note I write?

No, notes are internal by default. They are shown only if you turn on **Customer sees this** before saving.

### Can I register a new customer while booking?

Yes. Open **Customer** and press **Add** inside the list. They're registered and chosen for the booking right away.

### Why am I asked to pick another time when I save?

Because another user took that time before you saved. Press a different time on the refreshed list and save.

## Read next

- [Use the front desk](https://www.snad.io/en/guide/bookings-front-desk) — Run the day's bookings in Snad: switch days, search, check customers in or cancel a booking. Eight short steps with screenshots.
- [Add a bookable service](https://www.snad.io/en/guide/booking-offerings) — Add a bookable service in Snad: name, price, duration and who delivers it, then save. Seven short steps with screenshots, plus group classes.
- [Add booking resources](https://www.snad.io/en/guide/booking-resources) — Add a provider, room or piece of equipment to bookings in Snad: details and working hours, then save. Six short steps with screenshots, plus branch hours.
- [Add a customer](https://www.snad.io/en/guide/create-customer) — Add a customer in Snad: name, phone, address, tax details and payment terms, then save. Five short steps with screenshots, plus the Excel import.
- [Set booking settings](https://www.snad.io/en/guide/bookings-settings) — Set up Snad booking settings: sector preset, scheduling rules, no-shows, reminders, invoicing defaults and the public booking page.
- [Create a role and set its permissions](https://www.snad.io/en/guide/roles-permissions) — Create a role in Snad and choose what its holders can see and do in each group, then assign it to users. Six short steps with screenshots.
- [Snad bookings software](https://www.snad.io/en/bookings) — Appointments, services and providers in one place.
- [Software for clinics](https://www.snad.io/en/solutions/clinics) — Book appointments and run the clinic alongside the rest of your business.

- **URL:** https://www.snad.io/en/guide/create-booking
- **Last reviewed:** 2026-11-04

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## About the publisher
**Snad (سند)** — a private Saudi software company
based in Madinah, founded 2025. Legal form: Sole proprietorship.
Commercial registration: 7038154642
VAT number: 310959226500003
Only official domain: snad.io
> Snad is a private commercial business-management platform. It is not a
> government body, not a bank, and not a government services portal, and it
> is not affiliated with any government entity. Any site or app with a
> similar name is unrelated to Snad.