# How to use the booking front desk in Snad

To use the front desk in Snad, open **Bookings**, then **Front desk**. Pick the day, read the summary counts or search by name and phone. Then press the next-status button on the booking row, such as **Confirm** or **Check in**, and confirm a cancellation if needed.

## Before you start

- The Bookings app in your plan, with at least one [service](https://www.snad.io/en/guide/booking-offerings) and one [provider](https://www.snad.io/en/guide/booking-resources).
- Permission to update bookings to change statuses, and to create them for the add button ([roles and permissions](https://www.snad.io/en/guide/roles-permissions)).

## Steps

1. **Open the front desk.** In the sidebar, choose **Bookings**, then **Front desk**. The day board opens with all of its bookings; to add one, use [create a booking](https://www.snad.io/en/guide/create-booking). [Details](https://www.snad.io/en/guide/bookings-front-desk#adv-access)

   ![The Bookings sidebar group in Snad and the front desk board with its add booking button](https://www.snad.io/images/guide/bookings-front-desk/nav-en.webp)

   Image key: (1) **Front desk** in the sidebar · (2) The new booking button

2. **Pick the day.** Press **Next day** or **Previous day**, or open the date button and pick a day in the calendar. The **Today** button brings you back to today. [Details](https://www.snad.io/en/guide/bookings-front-desk#adv-shortcuts)

   ![The day navigation buttons, date button and Today button on the front desk board](https://www.snad.io/images/guide/bookings-front-desk/day-en.webp)

   Image key: (1) **Previous day** · (2) The date button · (3) **Next day** · (4) **Today**

3. **Read the day summary.** Below the toolbar are the day's counts per status: **All**, **Awaiting confirmation**, **Confirmed** and more. On today, a **Next** card shows the nearest appointment. [Details](https://www.snad.io/en/guide/bookings-front-desk#adv-strip)

   ![The day summary strip with booking counts per status on the front desk board](https://www.snad.io/images/guide/bookings-front-desk/strip-en.webp)

   Image key: (1) **All** · (2) **Confirmed** · (3) **Cancelled / no-show**

4. **Search or filter bookings.** Press a count in the summary to filter the table by that status, or type in **Search by name or phone**. **Clear filters** removes every condition.

   ![A name search and the Confirmed status filter on the front desk board](https://www.snad.io/images/guide/bookings-front-desk/filter-en.webp)

   Image key: (1) **Search by name or phone** · (2) The status selected in the summary

5. **Move a booking to its next status.** The **Actions** column shows the next-step button: **Confirm** for a booking awaiting confirmation, **Check in** for a confirmed one. Users allowed to update bookings see it. [Details](https://www.snad.io/en/guide/bookings-front-desk#adv-statuses)

   ![A booking row awaiting confirmation on the front desk with a Confirm button and the Actions menu](https://www.snad.io/images/guide/bookings-front-desk/row-en.webp)

   Image key: (1) The **Confirm** button: the next step · (2) The **Actions** menu with the other steps

6. **Cancel or mark a no-show.** Open the **Actions** menu on the row and choose **Cancel booking** or **Mark no-show**. Write the **Reason (optional)**, then confirm, or press **Back**. [Details](https://www.snad.io/en/guide/bookings-front-desk#adv-statuses)

   ![The cancel booking confirmation with the optional reason field and the Back and Cancel booking buttons](https://www.snad.io/images/guide/bookings-front-desk/dialog-en.webp)

   Image key: (1) **Reason (optional)** · (2) **Back**, with no change · (3) **Cancel booking** to confirm

7. **Open the booking details.** Click the booking row to open a side panel with **Details**, **Notes & files** and **Activity**. From there you change the status or use **Reschedule**. [Details](https://www.snad.io/en/guide/bookings-front-desk#adv-drawer)

   ![The booking details side panel with the Details, Notes & files and Activity tabs](https://www.snad.io/images/guide/bookings-front-desk/drawer-en.webp)

   Image key: (1) The **Details** tab · (2) The **Notes & files** tab · (3) The **Activity** tab · (4) **Update status**, with the step buttons

8. **Print the day sheet.** Press **More actions** above the table and choose **Print day sheet**, which shows only when the day has bookings. The same menu holds **Session series** for recurring sessions. [Details](https://www.snad.io/en/guide/bookings-front-desk#adv-series)

   ![The More actions menu open on the front desk with Print day sheet and Session series](https://www.snad.io/images/guide/bookings-front-desk/menu-en.webp)

   Image key: (1) The **More actions** button · (2) **Print day sheet** · (3) **Session series**

## Messages that block saving

| Message | Cause | Fix |
|---|---|---|
| This time is no longer available. Please choose another. | Another booking took the slot before you saved, or it clashes with an existing booking. | Pick another time among the available **Reschedule** times, then save. |
| You don't have permission to do this. | Your user's role does not allow updating bookings. | Ask your account admin to grant the update permission ([roles and permissions](https://www.snad.io/en/guide/roles-permissions)). |

## Advanced details

### The Next card and board refresh

The **Next** card shows the nearest booking still to be seen, on today only. If its time has passed, its title changes to **Late**.

The board refreshes every minute while it shows today, and when you return to the browser window. A booking your colleague made appears without a reload.

The summary counts cover the whole day, not just the page of the table you are on.

### Statuses and the steps allowed

Snad offers only the valid steps for each status. The first step is the button on the row, and the rest sit in the **Actions** menu.

- **Awaiting confirmation**: **Confirm**, **Cancel booking** or **Mark no-show**.
- **Confirmed**: **Check in**, **Complete**, **Cancel booking** or **Mark no-show**.
- **Checked in**: **Start**, **Complete** or **Mark no-show**.
- **In progress**: **Complete** only.
- **No-show**: **Check in** or **Complete**, if the customer turns up late.
- **Completed** and **Cancelled** are final and have no steps.
- Cancel, no-show and **Complete** pass through a confirmation. A no-show counts toward the customer's record and may affect their online booking.

### What the details panel holds

Under **Details** you see the booking time, the service, its provider and the [customer's](https://www.snad.io/en/guide/create-customer) data, with **Open WhatsApp chat** and the **Update status** buttons.

For an upcoming booking that is awaiting confirmation or confirmed, **Send reminder now** shows. **Send official confirmation** sends an approved [WhatsApp](https://www.snad.io/en/guide/messaging-channels) template from the business number.

In **Reschedule**, pick a day and a time, then press **Save new time**. The service stays the same. A booking already in progress, completed or cancelled can't be moved.

**Activity** holds the status history, and **Notes & files** holds the session notes and attachments.

### A recurring session series

**Session series** opens a window where you pick the customer and service, then **Number of sessions**, **Every (weeks)**, **Start time**, **Weekdays** and **Start date**.

Press **Preview** first to see which sessions fit and which clash, then **Create series**. Only the free sessions are booked, and the ones that failed show with their reason.

This option shows only to users allowed to [create bookings](https://www.snad.io/en/guide/create-booking#adv-series).

### Keyboard shortcuts

The front desk is worked all day, so it has its own shortcuts ([keyboard shortcuts](https://www.snad.io/en/guide/keyboard-shortcuts)):

- `Alt` with the left or right arrow: previous or next day (the direction flips in the Arabic interface).
- `Alt + T`: back to today, when you are on another day.
- `/`: jump to the search field.
- `Alt + N`: a new booking, for users allowed to create.

### A booking from the public page

A pending booking with no customer on file, such as a public-page booking, shows **Approve** on the row. **Confirm** is in the **Actions** menu. After you press it, “Approved” appears.

[Booking settings](https://www.snad.io/en/guide/bookings-settings) control the public page and whether its bookings wait for your review.

If a completed booking has no invoice, or its invoice failed, **Retry invoice** appears in the **Actions** menu.

### Branches and sector names

If your business has more than one branch, a branch picker appears above the table, set to **All locations** ([add a branch](https://www.snad.io/en/guide/add-branch)).

The names for booking, customer, service and provider follow the sector preset in [booking settings](https://www.snad.io/en/guide/bookings-settings), so you may read other nouns than “Booking” and “Customer”.

### No front desk, or no buttons?

If you see “This app is not included in your plan”, Bookings is outside your plan ([manage your subscription](https://www.snad.io/en/guide/manage-subscription)).

The add button needs the create permission and the status buttons need the update permission. Ask your account admin ([roles and permissions](https://www.snad.io/en/guide/roles-permissions)).

## Common questions

### How do I check a customer in?

Open **Bookings**, then **Front desk**, and on the confirmed booking row press **Check in**. Its status changes to **Checked in**.

### How do I cancel a booking from the front desk?

Open the **Actions** menu on the booking row and choose **Cancel booking**, write a reason if you like, then confirm. The slot is freed and the customer may be notified.

### Can I see yesterday's or tomorrow's bookings?

Yes. Use **Previous day** and **Next day**, or pick a day in the calendar, and return with **Today**.

### Why don't I see the Next card?

It shows on today only, and only when a booking has not started yet. On any other day it is not shown.

### Can I print the day's bookings?

Yes. From **More actions**, choose **Print day sheet**. It works when the day shown has at least one booking.

## Read next

- [Create a booking](https://www.snad.io/en/guide/create-booking) — Book an appointment for a customer in Snad from the front desk: pick the service, customer and time, then save. Seven short steps with screenshots.
- [Add a bookable service](https://www.snad.io/en/guide/booking-offerings) — Add a bookable service in Snad: name, price, duration and who delivers it, then save. Seven short steps with screenshots, plus group classes.
- [Add booking resources](https://www.snad.io/en/guide/booking-resources) — Add a provider, room or piece of equipment to bookings in Snad: details and working hours, then save. Six short steps with screenshots, plus branch hours.
- [Set booking settings](https://www.snad.io/en/guide/bookings-settings) — Set up Snad booking settings: sector preset, scheduling rules, no-shows, reminders, invoicing defaults and the public booking page.
- [Create a role and set its permissions](https://www.snad.io/en/guide/roles-permissions) — Create a role in Snad and choose what its holders can see and do in each group, then assign it to users. Six short steps with screenshots.
- [Quick search and shortcuts](https://www.snad.io/en/guide/keyboard-shortcuts) — Move around Snad and start a new record from the keyboard: Ctrl+K for quick search and Alt+G for navigation. Six short steps with screenshots.
- [Snad booking software](https://www.snad.io/en/bookings) — Customer appointments and providers in one place.

[Open this screen in Snad](https://app.snad.io/dashboard/bookings/front-desk)

- **URL:** https://www.snad.io/en/guide/bookings-front-desk
- **Last reviewed:** 2026-11-04

---
## About the publisher
**Snad (سند)** — a private Saudi software company
based in Madinah, founded 2025. Legal form: Sole proprietorship.
Commercial registration: 7038154642
VAT number: 310959226500003
Only official domain: snad.io
> Snad is a private commercial business-management platform. It is not a
> government body, not a bank, and not a government services portal, and it
> is not affiliated with any government entity. Any site or app with a
> similar name is unrelated to Snad.